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Terms and Conditions of Booking and Travel

Important Notice
All contracts between Jones International Holidays Ltd and its clients are made on the terms of the booking conditions which are governed by English Law and both parties shall submit to the jurisdiction of English and Welsh Courts at all times.

THESE TERMS AND CONDITIONS form a key part of our agreement with you and forms the basis of a legally binding contract between you as the lead name making the booking, (and anyone else in your party) and us Jones International Holidays Ltd. When you make this booking as the lead name, you undertake that you have the authority to accept, and do accept, on behalf of your party the terms of these booking conditions, which are governed by English and Welsh Law, and the non exclusive jurisdiction of the Courts. Please take time to read through them and you will see that they set out in simple terms what responsibilities we both have when entering into a contract.

We reserve the right to refuse, accept, cancel and /or not proceed with any booking at any time at our sole discretion.
When a booking is made, the 'lead name' on the booking guarantees that he or she is 18 or over and has the authority and accepts on behalf of the party the terms of these booking conditions and pays the deposit indicated on the website / brochure and as confirmed in the pre-contract information. After we receive your booking and all appropriate payments, we will send a confirmation invoice. This confirmation will include any special requests you have made. A binding agreement will come into existence between us when we dispatch this booking confirmation invoice to the 'lead name'. Please check the confirmation carefully to ensure all the information is correct. This contract is governed by English and Welsh Law, and the jurisdiction of the English and Welsh Courts.
Single occupancy of rooms, when available, may be subject to a supplementary charge and these will be shown on our website and in our brochure.

You can book by paying a non-refundable deposit for each person named on the booking, but our commitment is always conditional upon the balance being paid as below. The deposit amount varies depending on the particular break, but is clearly stated on our website / in our brochure.

The balance of the price of your holiday must be paid at least 6 weeks (or 8 weeks for some longer holidays) before your departure. If you book within our balance due period, you will need to pay the total holiday cost at the time of booking. If the balance is not paid in time, we reserve the right to cancel your holiday, retain your deposit, and apply the cancellation charges set out in the paragraph below. The date of cancellation will normally be the date we receive your written confirmation that you intend to cancel or 15 days after the balance due date, whichever comes first.

Where optional items are added as part of the holiday, these are payable on the balance due date except where items, such as theatre tickets, have been specifically purchased for you. In this case the cost will be payable at a separate date notified to you and will not normally be refunded unless we obtain a refund from the supplier we use.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for Jones International Holidays Ltd (Member Number 5482) and in the event of their insolvency, protection is provided for:
• Non-flight packages

ABTOT cover provides for a refund in the event you have not yet travelled or repatriation if transportation was included in your package. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with Jones International Holidays Ltd.

In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company. You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made
You can find out more about ABTOT at: https://www.abtot.com/

After we have issued our booking confirmation we will do our very best to accommodate any changes you may want to make, but we cannot guarantee to do so. Any changes must be notified to us in writing by the lead booker. If we are able to make the changes, we reserve the right to charge an amendment fee of £15 per booking per occasion, which will be payable plus any additional charge(s) for the facilities requested. Any significant alteration after the balance due date will be treated as a cancellation of the original booking and will be subject to the cancellation charges detailed below. A significant alteration would include a change of departure date, holiday or hotel or number of people travelling. Any significant change made by you will usually be treated as a cancellation and you will be held responsible for any costs incurred.

You can transfer your booking to someone else provided you give us reasonable notice. This person must be able to satisfy all the conditions of the holiday and a change cannot normally be made less than seven days prior to departure. We reserve the right to make an administration charge of £15 per person for every transfer we make plus any reasonable additional costs caused by the transfer. You will remain responsible for ensuring that the holiday is paid for by the balance due date. In some cases however hotels may refuse to allow passengers to transfer their bookings, regrettably in these circumstances, any significant change by you will usually be treated as a cancellation by you and you will be held responsible for any costs incurred by us.

You or any member of your party may cancel at any time, provided that the cancellation is made by the lead name and is communicated to our office in writing. You will have to pay the cancellation charges set below to cover our estimated loss resulting from the cancellation. If you are insured against cancellation you may be able to recover the charges from your insurers. Your cancellation will take effect from the date when we receive written confirmation of your cancellation. You must also return any tickets or vouchers that you have received. A reduction in room occupancy may increase the charges for the remaining passengers by the application of supplements for low occupancy.

Period before departure within which written notice of cancellation of holiday is received (with cancellation charge as a % of your holiday cost)
More than 42 days before departure: Full Deposit,
42 - 1 days before departure: 100% of holiday cost
Departure day or later including voluntary termination whilst on holiday: 100% of total holiday cost
For a further explanation of our cancellation policy please take a look at https://www.jonesinternational.co.uk/cancelling-your-short-break-or-holiday

We hope that we will not have to make any change to your holiday but, because our holidays are planned many months in advance, we sometimes do need to make minor changes. We reserve the right to do this at any time. We will endeavour to let you know about any important changes as soon as possible. If after booking, and before departure, we make a major change to your holiday, you will have the option of withdrawing from the holiday without penalty or transferring to another holiday without any charge. In either case, we will pay you compensation, according to the scale set below. A major change includes a change of departure date or location of resort / hotel. If we tell you about any of these changes after we have confirmed your holiday booking (other than force majeure), you may either:
- accept the new arrangements offered by us; or
- accept a replacement holiday from us of equivalent or similar standard and price (at the date of the change), if we can offer you one; or
- cancel your holiday with us and receive a full refund of all monies.

Either way, we will pay you compensation, using the Compensation table shown,

For breaks of 5 days or less we will pay you compensation for significant changes on the following scale:

Period before departure in which significant change is notified to you;

More than 28 days: Nil,

15 to 27 days: Nil,

8 to 14 days: £15,

0 to 7 days £20.

For breaks longer than 5 days we will pay you compensation for significant changes on the following scale:

Period before departure in which significant change is notified to you;

More than 28 days: Nil,

15 to 27 days: £15,

8 to 14 days: £20,

0 to 7 days £25.

Payment of compensation according to the scale set out above will not affect your statutory right to claim further compensation if, in all the circumstances, you remain dissatisfied.

IMPORTANT NOTE Compensation will not be payable if the holiday is altered or cancelled because the number of persons booked is less than the number required, or for events beyond our control, which include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, hotel being contracted to the exclusive use of government, natural and nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond our control or that of our suppliers; hurricanes and other actual or potential severe weather conditions and any other similar events. You are also advised to check with The Foreign and Commonwealth Office Advice Unit regularly at https://www.gov.uk/browse/abroad/travel-abroad prior to travel.
All holidays operate if the minimum number of participants is met. However, in no case will we cancel your holiday less than 6 weeks before the scheduled departure date, except where you have failed to pay the final balance or because of force majeure (force majeure means an event which we or the suppliers of the services in question could not foresee or avoid and is therefore beyond our control).

We accept responsibility for ensuring the holiday which you book with us is supplied as described in our publicity material and the services offered reach a reasonable standard and if you are in difficulty, we will assist you. If any part of our holiday contract is not provided as promised, you may terminate the contract without paying a termination fee and we will pay you appropriate compensation if this has affected your enjoyment of your holiday. We will, however, not be liable if there are any unforeseeable or unavoidable actions of a third party not connected with our travel services, or there were unavoidable or extraordinary circumstances, or the lack of conformity is due to a traveller in the party. We accept responsibility for the acts and/or omissions of our employees, suppliers except where they lead to death, injury or illness. Our liability in all cases shall be limited to a maximum of the value of the original holiday cost (not including insurance premiums and amendment charges). We accept responsibility for death, injury, or illness caused by the negligent acts and/or omissions of our employees together with our suppliers and sub-contractors, servants and/or agents of the same whilst acting within the scope of, or during their employment in the provision of your holiday. We will accordingly pay to our clients such damages as might have been awarded in such circumstances under English or Welsh Law. In respect of carriage by air, sea, tunnel and rail and the provision of accommodation our liability in all cases will be limited in the manner provided by the relevant international convention.
If we make any payment to you or any member of your party for death or personal injury or illness, you will be asked to assign to us or our insurers the rights you may have to act against the person or organisation responsible for causing the death, personal injury or illness. This clause does not apply to any separate contracts that you may enter for excursions or activities during or outside of your holiday. If you or any member of your party suffer death, illness or injury whilst overseas arising out of an activity which does NOT form part of your holiday, we may offer guidance and where legal action is contemplated and you want our assistance, you must obtain our written consent prior to any proceedings.

If you have a complaint during your holiday you must inform the driver / representative as soon as possible to allow them the opportunity to resolve the problem as quickly as possible. If you encounter any problems with the hotel you must inform the hotel staff immediately to allow them the opportunity of rectifying the matter, in most cases these difficulties can be rectified on the spot.
If, on your return from holiday, you remain dissatisfied you should write within 14 days to Jones International Holidays Ltd. In your letter you will need to quote your booking reference number, destination and departure date. If you do not tell us at the earliest opportunity about a problem giving rise to your complaint we cannot take steps to investigate and rectify it. In deciding how to respond to your complaint we will take into account the date you first brought the problem to the attention of our driver/courier or supplier. The Company must receive written complaints within 14 days of your return from the holiday. No liability will be accepted for complaints not passed on to the driver nor for those received beyond the stated time (14 days).

If, despite our best efforts and having followed the above procedure for reporting and resolving your complaint, you feel that it has not been satisfactorily settled, we recommend that it is referred for arbitration under the ABTOT Travel Industry Arbitration Service. An Independent Arbitrator will review the documents relating to any complaint and deliver a binding decision to bring the matter to a close. A fee is payable by each party when an application for arbitration is submitted.

Details of this scheme are available from The Travel Industry Arbitration Service, administered by: Dispute Settlement Services 9 Savill Road, Lindfield, West Sussex, RH16 2NY E-mail: [email protected]
This scheme cannot however decide in cases where the sums claimed exceed £5,000 per person or £10,000 per booking form, or not solely or mainly in respect of physical injury or illness or the consequences of such injury or illness, or solely or mainly in respect of a discrimination claim or any claim under the Equality Act.

Due to operational reasons (breakdown, availability, low number of passengers etc.) Jones International Holidays Ltd reserve the right to use midi or standard (no toilet) coach rather than having to cancel your tour or day trip. We will endeavour to inform clients beforehand unless unforeseen circumstances prevent us from doing so.

Coach seating is not allocated at time of booking, however we always pre-allocate seating prior to departure to ensure that all members of your booking party are seated together. Requests for particular seats can be made when booking but cannot be guaranteed.

Some hotel facilities and entertainment may be withdrawn for routine maintenance or be subject to seasonal availability and provision of the facilities cannot be guaranteed. Single occupancy of rooms may be subject to a supplementary charge.

Some tours in our brochure require average physical ability as there may be an element of walking involved. This does not imply other itineraries are suitable and the company will not accept liability for omissions. It is the responsibility of the client to check directly with our staff prior to booking.
In some foreign countries, standards of infrastructure, safety and hygiene may be lower than those to which we are accustomed in the UK. You should therefore exercise greater care for your own protection. There may be countries that we visit that have special medical requirements for tourists. These regulations are subject to change and our clients are responsible for complying with entry and current health requirements. If you are not sure of the health requirements for the country you are visiting, you are advised to check with your own GP before travelling. You are also advised to refer to the Department of Health leaflet “Health Advice for Travellers”.
Some people may be at risk from discomfort or deep vein thrombosis (DVT) if they remain immobile on a journey for a long period. If you are planning to undertake a journey of more than three hours, you should consult your doctor, if you have ever had DVT, pulmonary embolism, a family history of clotting conditions, cancer or treatment for cancer, stroke, and heart or lung disease or If you have had major surgery in the past three months.
We reserve the right to refuse any booking in the absence of a doctor’s certificate confirming that you are fit to travel. Where we provide comfort stops you are encouraged to walk around. Exercise reduces any discomfort, which may be caused by periods of immobility.
NO SMOKING is permitted on our coaches (including E-Cigarettes) and we do not allow pets or any other animals, although we accommodate registered assistance dogs, but not on overseas holidays.

We want all our passengers to enjoy their holiday. However, you must remember that you are responsible for your behaviour and hygiene, and the effect it may have on others. If you or any member of your party is abusive, disruptive or behaves in a way which in our reasonable opinion could damage property or cause damage or injury to others or affect their enjoyment of their holiday, we have the right, after reasonable consideration to terminate your contract with us. In the event of this happening we will have no further obligations or liability to you.
The coach driver / representative or authorised official is entitled to refuse you boarding if in their reasonable opinion you are under the influence of drink or drugs or you are being violent, abusive or disruptive. If you are refused boarding on the outward journey we will regard it as a cancellation by you and we will apply cancellation charges according to the scale in Section 10, if the refusal is on the return journey we have the right to terminate the contract and will have no further obligations or liability to you.

We do not allow pets to be taken on our holidays. However, Registered Assistance Dogs will normally be accommodated on UK holidays.

For all Continental holidays, you will require a full British Passport. If you are a British citizen travelling outside the United Kingdom you must have a full UK passport valid for a minimum of six months after your scheduled date of return. If you do not hold a full British Passport or have any doubts about your status as a resident British subject, you must check with the Embassies or Consulates of the Countries to be visited to confirm the Passport or visa requirements when you book. We cannot accept responsibility if passengers are not in possession of the correct travel documents. For full details on passport requirements, please contact ‘the identity and passport service’ on 0300 222 0000 https://www.gov.uk/browse/abroad/passports
In relation to holidays in the European Union or a requirement to travel through an EU Member State, you are responsible to ensure that you have any necessary entry documents as required by the EU. We cannot accept any liability for the consequences of your failure to do so.

You are responsible for ensuring that you are at the correct departure point at the correct time, with the correct documents and we cannot accept liability for any loss or expense suffered by you or your party because of an incorrect passport or your late arrival at the departure point.

Approximately three weeks prior to departure we will advise you with confirmation of your pick-up point and departure time. Certain travel documents may have to be retained by us, your driver/courier will then issue them to you at the relevant time, if you lose a travel document after it has been issued to you we will require you to meet the direct cost charged by the carrier/supplier for the issue of a duplicate or replacement.

Jones International reserve the right to modify itineraries at their discretion in order to meet drivers regulatory hours or to conform to requests from the competent Authorities in the United Kingdom and/or any other sovereign state through which the tour will operate. Included excursions are detailed on the relevant brochure page and refunds will not be made for any excursion not taken. Admission fees to buildings, grounds etc. are not included in the price of the holiday unless otherwise stated on the relevant brochure page.
Jones International reserve the right to return home earlier than stated on itinerary due to unforeseen circumstances, or operational reasons, without prior notice.

Your travel insurance may cover you for some delays. In addition, where you are delayed for more than six hours in any one day, we will seek to minimise any discomfort, and where possible, arrange for refreshments. Jones International Holidays Ltd reserve the right, in the unlikely event of a coach breaking down, to replace the tour coach with a standard coach.

We strongly advise you to take out travel insurance to cover medical and repatriation costs, personal injury, loss of baggage and cancellation charges. If you do not have adequate insurance and require our assistance whilst on holiday, we reserve the right to reclaim from you any medical, repatriation or other expenses that we may incur on your behalf, which would otherwise have been met by insurers.

We want everyone to enjoy our travel arrangements. We are happy to advise and assist you in choosing a suitable holiday. But, as some of the accommodation and resorts featured may not cater for even minor disabilities, it is important that, when booking, you advise us of any disability, specific need or complex need you may have and any special requirements that will make sure the holiday is suitable. If a passenger requires personal assistance (for example, assistance with feeding, dressing, toileting, mobilising) then this passenger must travel with an able-bodied companion or carer and written confirmation that such assistance will be provided for the entirety of the holiday is required at the time of booking. Coach drivers/Tour Managers are unable to provide such personal assistance.

We will accept lightweight wheelchairs for travel, subject to them being able to be folded and stowed away in the luggage hold of the coach. We MUST be advised at the time of booking that a folding wheelchair is being taken on the trip. If you do not tell us you are taking additional items we may not be able to accommodate them. Some attractions and tours may not be suitable for the disabled or passengers with walking difficulties. Electric scooters can be hired at most of our chosen destinations however, if you wish to take your own, due to health and safety and weight issues please contact our office staff for further information and guidance. Clients that use nebulisers can take a small hand held (or personal) oxygen cylinder on the coach but for those that need large oxygen cylinders you must arrange for them to be sent directly to the hotel. We cannot carry large cylinders in the lockers/luggage areas for UK or European Tours.

Important You must tell us if you have an existing medical condition, disability or complex need that may affect your holiday or other group members’ enjoyment of it before you book your holiday. We reserve the right to request a doctor’s certificate confirming the passenger is fit to travel. If, in our reasonable opinion, your chosen holiday is not suitable for your medical condition or disability, we reserve the right to refuse your booking. You are responsible for bringing with you the proper clothing and equipment, which we advise you about in the pre- departure information sent out to you. We want you to enjoy your holiday and can help you to select an appropriate trip.

All special needs and requests, if agreed, should be entered on the booking form and be included in the confirmation of the holiday. These cannot be guaranteed except where confirmed as part of our holiday commitment to you and are detailed on your holiday booking confirmation. We are keen to ensure that we plan the arrangements for your holiday so that special needs and requests can be accommodated as far as possible. If you will need assistance or may be unable to fully enjoy all aspects of your holiday you must tell us in advance so that we can maximise your enjoyment of the holiday. We will need to know if you will need special facilities in the hotel, taking part in the excursions or have difficulty boarding and travelling on the coach or other means of transport. Before booking your holiday, you should be sure that you and your party are both physically and mentally capable of completing the itinerary. If you need advice or further information you should contact our office to discuss this further.
If you will require a special diet please tell us at the time of booking, or as soon as you are medically advised, together with a copy of the diet.

Single occupancy of rooms when available may be subject to a supplementary charge and this will be shown on the brochure page or advised at the time of booking. NB If you are charged a Single Room Supplement (SRS) it does not mean that your single room is of a better quality or larger in size to any other single room.

Some of our hotels arrange additional entertainment, where this is part of the holiday, details are given on the respective brochure page. Where it is not specified it may still be available but is at the discretion of the hotel and is not guaranteed. It may be withdrawn if there is lack of demand or for operational reasons. The hotel reserve the right to change entertainment at their discretion. When purchasing a tour that contains tickets (theatre/show/concert), while we endeavour to ensure that all members of your party are seated together this cannot always be guaranteed.

Following recent guidelines from the British Foreign Office, single parents or other adults travelling alone with children should be aware that some countries require documentary evidence of parental responsibility before allowing lone parents to enter the country or, in some cases, before permitting the children to leave the country. The advice strongly suggests that any child or children who travels with a grandparent, aunt etc, must have a signed letter of authority from either the parents or legal guardians of the child and this must be carried with the child’s passport, giving permission for the child or children to be taken out of the U.K. (For further information on exactly what will be required at immigration, please contact the appropriate embassy or visit http://www.fco.co.uk/

We comply with the GDPR 2018 Regulations, and our data protection policy can be found at jonesinternational.co.uk or you can request a copy from Jones International Holidays Ltd, Station Road, Llandeilo SA19 6NG.

In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, any special needs/dietary requirements etc. We take full responsibility for ensuring that proper measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as hotels, transport companies etc. The information may also be supplied to security or credit card checking companies, public authorities such as customs/ immigration if required by them, or as required by law.
We retain your full contact details and other information in secure files and electronic storage facilities, we may use this information to contact you by mail, telephone or electronic means.

Updated August 2023