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Coronavirus Information Update

Coronavirus (COVID-19) Information Update

Updated: 5th August 2020 

 Hello everyone, and welcome aboard once again! 

Now that we are back out on to the road we want to reassure you that we are doing all we can to keep our customers and staff safe as things return to normal. 
Hygiene is our top priority going forward and we'll be letting you know in advance and while you board, the few changes we've made to make your break as safe, comfortable and enjoyable as possible. You can see further information about changes we are making onboard our coaches on our Safer Holiday page
You may have noticed that our website is full of breaks for 2021, but if like us you haven't given up on this year quite yet,we still have plenty of breaks available for this year. As we will now be operating our tours for the months ahead with social distancing on our coaches then there will be less availability of places on all of our short breaks and holidays. 
And on the note of booking ahead we would like to reassure you that all new bookings come with a guarantee that we will offer a transfer, financially protected credit voucher, or full refund if your break is unable to go ahead because of any restrictions or event cancellations due to Covid-19.  This is over and above our usual terms and conditions.

If you already have a booking with us

We are now planning for all of our advertised breaks to go ahead as normal.  Please be assured that if we are forced to cancel your break for any reason then you will be offered the choice of a full refund, transfer to any another break or a credit voucher (valid until December 2021). 

Rescheduled Breaks

If you are waiting to hear from us about rescheduling a break that has already been postponed by us please bear with us. We are still waiting for confirmation from venues about availability and rescheduling dates with them.
Again, we thank you for your patience with this, and would like to assure you that we will contact you as soon as we are able to do so. In the meantime if you would prefer to book an alternative break either for later this year or during 2021 please get in touch with us.

We're here for you

As always, if you need more information then please don't hesitate to contact us via email, Facebook inbox or if you prefer to speak to someone our phone lines are open Monday to Saturday,  10am to 1pm. 
Once again we want to say a huge THANK YOU to all that have supported us over the last few months, it's very much appreciated. 

And to those concerned about the staff in the Attic..  don't worry.. we'll be letting them out again as soon as possible! 
Stay safe,
Neil & Gemma and all at Jones International

We would like to thank all of our customers for their continued support at this time

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